Ticketing Expert – Multi tenant Help Desk System
SaaS version of the Ticketing Expert supports Multi tenancy. Super admin of the system can login from a central domain and can manage tenants. Tenant can subscribe to a plan set up by the super admin. During the order process, he could choose a subdomain he would like to use, and the ticketing system will be available on that sub domain
for the tenant. But if the tenant would like to use the system on his own domain, that can be done too.
Then the tenant can login as admin from the domain he choose and can add staff, customers can sign up,
and the customer can open tickets. tenant can set up departments, email templates, IMAP and SMTP
etc. Each tenant’s system will be independent from others. We use one database per tenant.
Our plan system is flexible, you can set up day based plans, month based plans etc.
Also you can set up prices in various currencies. It’s a lot flexible.
If you don’t need a SaaS version, and you are just looking for a basic version,
You can order it from Here
Central Admin Login Details
Tenant login details
firstname.lastname@example.org / staff1234
email@example.com / user1234
Another sample tenant url is
Same login details can be used for the tenant2 too.
In the tenant side admin can manage staffs and users. Multiple tenants can use the system, each tenant will have a unique sub domain.
Central Admin Features
1) Gateway management
2) Order management
3) Invoice Management
4) Service Management
5) Tenant Management
Tenant Side Features
1. Department wise tickets
2. Private and Internal notes
3. Canned Responses
4. Import tickets from email using IMAP
5. Staffs to department assignment
6. Email notification for ticket opening and ticket reply
7. Multi language support
8. Ticket Tags
9. KB and FAQs
We support following gateways at the moment.
You can add any gateway you would like to use
Customers can do email campaigning too using the application. Customer can create email templates and schedule an email to the selected users.
For more details, please check Ticketing Expert SaaS Document
v1.1.0 (7-Feb-2022) Email campaign feature Schedule an email to the selected users
v1.0.0 Initial Release